Order and Processing
How can I place an order?
You can place an order directly on our website by adding the items to your shopping cart, submitting your order, making payment with cryptocurrency (Usdt,Bitcoin, Ethereum, Litecoin, etc.), and confirming your order. Alternatively, you can contact our online customer service for assistance in paying in other ways.
How can I track my order?
You will receive regular updates on your registered email address about details relating to your order. If you are unable to access your registered email address, you can track your order status through the ‘My Account’ section on our website.If you fail to access details through either of the above ways, feel free to contact us directly.
Will the price of miners fluctuate frequently?
Yes, the price of miners is subject to market conditions and may fluctuate. However, we will try our best to provide customers with the best price and service.
Can I visit your warehouse in person before placing an order?
Yes, we welcome our customers from all over the world to visit our warehouses. If it is not convient for you, we can send you pictures or videos upon request.
Payment & Refund
What payment method we accept?
If you would like to place an order via our official website, you can pay directly with cryptocurrency, such as USDT, Bitcoin, Ethereum, Litecoin, etc.
Can I pay for my order in instalments?
For in stock miners, you need to pay in full amount.
For the pre orders, we can accept 50%~80% deposit first, and will infrom you to pay the balance before shipment.
For bulk orders, please contact our sales staff to get more payment options.
Shipping & Warranty
What should I do if my machine fails?
The ANT-MINERS Service Center is staffed by experienced experts who are familiar with all models miners on the market. If necessary, they are ready to provide you with professional help and repair your mining equipment. If the problem cannot be resolved remotely, we will provide you with instructions on how to send the device to our center for repair.
How long does it take for the machines in stock to be shipped out?
How long does it take for the machines in stock to be shipped out?
Machines in stock will be dispatched within 3-6 business days. If there are special circumstances, we will contact you to discuss the solution.
What should I do if my package has not been updated for a long time?
If there is an abnormality in the logistics process, please contact our sales representative or consult the logistics company for verification.
General FAQs
How do I ensure my order is confirmed with you?
You’ll receive a confirmation email with all order details. Registered users can also check their order status in the ‘My Account’ section. Guests can follow email updates or contact our team for confirmation.
Can I mine multiple cryptocurrencies at the same time?
Yes, this is known as “multi-mining” or “dual-mining,” but it depends on the hardware and mining software used.
What are the risks of mining?
Risks include high initial investments, fluctuating crypto prices, and increasing mining difficulties, which can affect profitability.
Do I need technical knowledge to mine with ASIC miners?
Not necessarily; you can start mining crypto with fundamental knowledge.
How to get started with the miner?
All you need is a laptop or computer with internet access, and you can begin mining, allowing you to monitor your performance from anywhere!
How to find my miner’s IP address?
To find your mining machine IP:
Download and install an IP scanner app on your computer.